The Air Cairo Cairo Office offers full information and support on the airline's baggage policy to facilitate a hassle-free travel experience for passengers. Passengers are permitted to carry one piece of hand baggage, typically not more than 7 kg, while checked baggage allowances differ based on destination and ticket type. Excess or overweight baggage can incur extra fees. The office also assists with questions regarding prohibited items and special luggage such as sporting gear or breakables. If the luggage is lost or delayed, passengers are assisted by the Cairo office with tracing, claims, and prompt updates in order to settle matters effectively.